Improve your service

Get to know your clients' sentiment

Retain customers, improve sales and develop your contact center with both text and conversations' tone sentiment analysis.

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Sentimatic is

The automatic sentiment analysis for call centers

Our product measures satisfaction levels of customers calling help centres. It analyses voice characteristics, underlying emotions and conversation content using advanced AI models.

Use case #1

Watch the trends

Become more effective at managing your call center, marketing and product design through insights into customer satisfaction.

Use case #2

Foster relationships

Make sure that the key customers are satisfied. Give your account managers the tools they need.

Use case #3

Manage your Call Center

Monitor performance of your operators, react to critical events and improve your processes thanks to detailed summaries.

Variant #1

On premise

The system is deployed to your IT infrastructure. You have full control - your team manages the application, servers and networks.

Variant #2

Cloud

Modern approach compliant with security standards. Just purchase the licence and use our product. No organisational overhead, we'll take care of everything.